Your Voice

The problem

Before the Learning Experience Studio existed, video production meant joining a long queue for the company's London-based design team, or settling for low-quality webcam recordings. The result was that video – one of the most effective ways to share knowledge and connect with people – was either inaccessible or not worth the effort.

I led an initiative to change that. Not by training people to become video producers, but by designing an environment where the technology got out of the way. The studio uses a touchscreen system that handles framing, recording, and basic editing in one interface. I created digital training guides accessible via QR code, so anyone could walk in, scan, and start recording within minutes. No technical background required.

What it made possible

The studio removed a bottleneck that had been slowing teams across the business. Health and safety training for our vehicle repair network – previously dependent on an instructor travelling to each site – could now be created as professional on-demand video, reducing delivery costs and reaching a workforce that had always been difficult to serve through traditional channels. Teams who had never considered creating their own learning content were recording, editing, and publishing independently. The L&D team's role shifted from gatekeeper to enabler.

What I didn't expect

The most meaningful content to come out of the studio had nothing to do with training. Partnering with the Diversity Trust, the studio became a space for colleagues to share their own stories – LGBTQ+ experiences, faith, family, caring responsibilities. These weren't polished corporate messages. They were authentic, personal, and human. Content that would have been difficult or costly to produce any other way became some of the most powerful material we created.

The studio also captured content from our Talent Acquisition team and members of the Neurodiversity & Disability Employee Community for Recruitment Ready – a project that went on to win Gold for Best Internal Learning Solution at the 2026 LPI Awards.

When you give people a professional platform and make it easy to use, they don't just produce content. They share things that matter.